We offer a 14 day refund guarantee starting from the day when your order was delivered.After 14 days, we will no longer be able to offer any refunds or product exchanges.
To request a refund, please visit the store or call us @ 984.200.9768 You can also contact us at info@hemptimesnc.com

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please visit the store or call us @ 984.200.9768 You can also contact us at info@hemptimesnc.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

SHIPPING
We ship Monday-Friday only. We aim to ship the products on the same day as the order was placed, but it is not guaranteed.
Friday orders placed after noon (EST time zone) will be shipped on the next business day.